What shipping method available?

Global Store – DHL Express– OCS Express– Chunghwa Post (Taiwan Post) – International Standard Airmail– EMS – International Express Mail Service   US Store – UPS– USPS– FedEx

How long will it take to ship the package?

Global Store After checkout, packages are shipped out within 1-5 business days upon payment. Except for weekends (Saturday and Sunday) and Taiwan National Holidays. US Store After checkout, it will take 2 business days.

What are the shipping costs and methods for the selected item?

Simply add the item in your shopping cart, and select your province/zip code by using the Calculate Shipping to check shipping rates.

Which country can you ship?

Global Store We can ship to the worldwide. ​If you can’t find the shipping cost to your destination, please contact us.   US Store Currently only shipping to the U.S.

Do I have to pay Custom or other fees? And does the import tax fee and custom duties already included in the shipping cost?

Import taxes and custom duty fees do NOT included in the shipping cost. All taxes and duties will be responsible by customers, including any customs and import taxes which may be a government requirement of import into your country. These fees...

Can you lower the cost on the invoice to avoid/reduce the local tax and custom duties?

Global Store We’re afraid NOT. If ship by DHL, due to all the invoices were geneterated automatically by order system, we are not able to modify the cost on the invoices. And, custom will charge to sellers/buyers with higher tax, penalty cost...

Do I have to leave the telephone number on the order?

Yes. All the courier companies will request receiver’s telephone number on the shipping document, so that they can contact receiver when they are not able to deliver the parcel to your destination successfully.

How can I track my parcel with “International standard airmail”?

Global Store A package sent by airmail can be tracked from the day it is sent from Taiwan but will only be visible when it has arrived in your country. Then you will be able to track the parcel from your local post office.

Can I ship to APO/FPO or DPO Addresses?

Global Store The only way to send an item to an APO, FPO or DPO address is to use the Postal Service or EMS.